Client Services AmeriCorps Member

Durham, NC

This position is with Meals on Wheels Durham, located in Durham, North Carolina. MOW Durham's mission is to enhance the quality of life for seniors, people with disabilities, and other eligible community members who are unable to provide proper nutrition for themselves by delivering meals, offering personal interactions, and providing other complementary services. Dedicated volunteers deliver lunches to our clients each weekday, with the objective of improving the health of each individual. It is our goal that the combination of nutritious meals and social interaction will help our clients remain independent and allow them to age gracefully in their homes.

This 2023-2024 AmeriCorps position will have a start date (for new full-time 11 month members) of September 5th, 2023 (or soon thereafter), and an end date of July 31st 2024 (or 11 months after start date). 

**Please make sure you upload all of the required documents - Resume & Cover Letter. All AmeriCorps members must submit to having a National Sex Offender, State of Residence (if state is different than NC), State of NC, and Federal FBI Background check conducted. Any applicant denying to submit to these checks will be automatically disqualified as per federal regulations.

For the2023-2024 service year, Resilience Corps NC offers a living stipend that will range from $25,500 to $30,000 for 11 months (this is taxable and the final amount is dependent on federal funding granted by AmeriCorps in July, and candidates/applicants will be notified of that amount), health insurance reimbursement for premiums, childcare assistance, and professional development opportunities (some examples are three AmeriCorps cohort trainings that cover project management to strengths assessments, individual self-directed trainings, enrollment in NC Environmental Education Certificate Program, and conferences in conjunction with Volunteer NC). Members are also eligible to signup for SNAP benefits. Participants who complete the program will receive a Segal Education Award of $6,895 (taxable in the year used, not the year awarded) from the National Service Trust. 

CTNC, the fiscal sponsor of Resilience Corps NC, is an equal opportunity employer and will not discriminate because of race, creed, color, national origin, gender, age, disability, sexual preference or familial status.

Resilience Corps NC seeks to engage applicants from underrepresented communities, particularly of Asian, Black, Hispanic, Multi-Racial, and Native American background, in conservation careers. Connecting more diverse applicants to an employment pathway has led to greater equity, diversity and inclusion of all people in conservation.

Purpose of the Position

Meals on Wheels Durham is seeking an AmeriCorps Member who is interested in program management, social work, and other related fields. This position will assist in daily operations including helping clients navigate available services, preparing routes for delivery by our volunteers, and addressing operational and client concerns. This role will also support larger seasonal projects related to client services. The Client Services Associate will be an integral part of our small team, and will report to the Director of Operations

Position Responsibilities and Duties

Support daily operations and client services

  • Facilitate private pay client enrollment and additional client enrollment from the DSS waiting list as a result of additional funding
    • Monitor and track incoming enrollment and receiving methods i.e. phone, email, online application
    • Enroll clients over the phone
      • Set up program services in client management software
  • Program policy enforcement
    • Run weekly reports.
    • Prepare notification mailers.
    • Document in client profiles
    • Prepare monthly analysis.
  • Address client needs by phone as needed.
  • Oversee bi-annual assessments for funding specific clients, approx. 200 clients.
    • Prepare mailers.
    • Track and report progress
    • Conduct assessments over the phone with clients if needed.
    • Oversee data entry, and execute if needed
  • Manage incoming waitlist applications.
    • Submit applications to DSS on the 1st and 15th.
    • Manage internal waitlist document, update monthly with DSS removals/additions 
  • Assist with coordinating client deliveries Mon-Fri and every third and fourth Wednesday of the month.
    • Adjusting client delivery days as requested
  • Assist with the distribution, data entry, and evaluation of the annual client survey.
  • Twice a week, assist with data transfer from Weekly Wellness Calls document to client management software
    • Prepare and submit reports for client updates, meal preferences, and quality control issues
  • Oversee one or more of MOWD auxiliary service programs.
  • Identify additional resources in Durham County and assist clients in connecting with appropriate resources.
  • Assist with data collection, filing, and reporting as needed. Make deliveries to clients as needed.


  • Ability to use and/or learn computer software for communications and record keeping.
  • Ability to work well with a diverse group of staff members, clients, volunteers, and community leaders.
  • Familiarity with database management and Microsoft Excel.
  • Desire to work with senior adults and to provide direct client support.
  • A personal vehicle and a driver’s license are preferred.
  • Organized and detail oriented. Ability to work independently

Essential Functions / Physical Demands

  • Office work including over the telephone and with a computer. 
  • Work in loading, unloading, and distributing food up to 20 pounds as necessary.

Preferred Schedule 

Primarily Monday through Friday between 7:30 am and 4:00 pm, with occasional (one to four) Saturday service days throughout the year. 

What is AmeriCorps?

AmeriCorps is a bridge builder, a force multiplier, a way to connect individuals and organizations to support their communities in tackling challenges. AmeriCorps programs across the country address a variety of community needs like education, economic opportunity, environmental stewardship, healthy futures, disaster response, and veteran & military family services.

What does Resilience Corps NC do?

CTNC’s AmeriCorps program, Resilience Corps NC, seeks to address our state’s changing climate by expanding access to environmental education, increasing eco-literacy, promoting disaster resiliency, and utilizing communities to identify and address climate-related issues.

Who should apply for a position with Resilience Corps NC?

Our program is a great opportunity for:

-Recent graduates looking to build experience and a strong professional network

-Established professionals seeking a career change

-Passionate conservationists wanting to give back to their community

What benefits do Resilience Corps members receive?

-Living stipend, paid twice monthly

-Education award (upon completion of service)

-Healthcare premium reimbursement

-Childcare assistance

-SNAP eligibility